VEKIGTechnology • Energy • Mobility • Security

Legal

Payment Policy

Last updated: 22 October 2026

1. Accepted Payment Methods

Vekig currently accepts the following payment methods for orders placed on our website. All prices are in Pakistani Rupees (PKR).

2. Cash on Delivery (COD)

Our primary and recommended payment method.

  • How it works: Pay the total amount (products + shipping) in cash when the courier delivers your order
  • Availability: Available for eligible orders within Pakistan; minimum order PKR 100, maximum PKR 500,000
  • No additional fees: COD handling is included in the shipping charge
  • Exact change: Please have exact amount ready; couriers may not carry change
  • Order confirmation: Required via phone call before dispatch
  • Refunds: Processed via bank transfer to your provided account

COD is the most secure option as you only pay after receiving and inspecting the product.

3. Easypaisa

Manual verification required.

  • How to pay: Send payment to our Easypaisa account (details provided at checkout)
  • Transaction reference: You MUST provide the transaction ID/reference number after payment
  • Verification: Our team manually verifies the payment (up to 24 business hours)
  • Order status: Order remains “Pending Payment” until verification is complete
  • Confirmation: You receive SMS/WhatsApp confirmation once verified
  • Refunds: Processed via bank transfer or Easypaisa (as per your preference)

Important: Do not share your Easypaisa PIN. Only share the transaction reference number. We will never ask for your PIN or OTP.

4. JazzCash

Manual verification required.

  • How to pay: Send payment to our JazzCash account (details provided at checkout)
  • Transaction reference: You MUST provide the transaction ID/reference number after payment
  • Verification: Our team manually verifies the payment (up to 24 business hours)
  • Order status: Order remains “Pending Payment” until verification is complete
  • Confirmation: You receive SMS/WhatsApp confirmation once verified
  • Refunds: Processed via bank transfer or JazzCash (as per your preference)

Important: Do not share your JazzCash PIN or MPIN. Only share the transaction reference number. We will never ask for your PIN, MPIN, or OTP.

5. Bank Transfer

Manual verification required.

  • How to pay: Transfer to our bank account (details provided at checkout)
  • Transaction reference: You MUST provide the transaction reference/screenshot after payment
  • Verification: Our team manually verifies the payment (up to 24 business hours)
  • Order status: Order remains “Pending Payment” until verification is complete
  • Confirmation: You receive SMS/WhatsApp confirmation once verified
  • Refunds: Processed via bank transfer to your provided account

Bank transfers may take 1-2 business days to reflect. Orders are processed only after funds are confirmed received.

6. Installment Plans

  • Available for eligible products and order amounts
  • Partnered with financial institutions for installment financing
  • Down payment required at order confirmation
  • Monthly installments auto-deducted or paid via partnered channels
  • Markup rate applies (configurable, currently 35% annually)
  • Default plan: 6 months (customizable up to 60 months)
  • Eligibility and approval subject to partner institution assessment

See Terms & Conditions for installment details.

7. Payment Security

  • We never store full payment credentials on our systems
  • Payment references are used only for verification
  • All payment communications are encrypted
  • We comply with applicable Pakistani financial regulations
  • Staff handling payments are trained on security protocols

8. Payment Verification & Order Processing

  • COD orders: Processed after confirmation call
  • Digital payments: Processed after manual verification (up to 24 business hours)
  • Orders pending payment for >48 hours may be cancelled
  • Incorrect payment amounts: Contact support immediately
  • Duplicate payments: Refunded within 5-10 business days

9. Fraud Prevention

  • We monitor for suspicious payment patterns
  • Orders may be flagged for additional verification
  • We reserve the right to reject orders with fraud indicators
  • False payment proofs will result in order cancellation and potential blacklisting

10. Refunds for Failed/Cancelled Orders

  • Refunds processed to original payment method where possible
  • COD orders: Bank transfer to customer's account
  • Digital payments: Reversed to source (Easypaisa/JazzCash/Bank)
  • Processing time: 5-10 business days after approval
  • Refund confirmation sent via SMS/WhatsApp/email

11. Currency & Taxes

  • All transactions in Pakistani Rupees (PKR)
  • Prices include applicable taxes (Sales Tax, etc.) unless stated
  • Business NTN/STRN available on request
  • Tax invoices provided for all orders

12. Contact Information

For payment inquiries, verification issues, or refunds: