VEKIGTechnology • Energy • Mobility • Security

Legal

Privacy Policy

Last updated: 22 October 2026

1. Introduction

Vekig (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vekig.comand use our services.

2. Information We Collect

Personal Information

We collect information you provide directly to us:

  • Name, email address, phone number
  • Delivery and billing addresses
  • Payment reference information (for manual payment verification)
  • Order history and preferences
  • Customer support communications
  • Account credentials (hashed passwords)

Automatic Information

We automatically collect certain information when you use our website:

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent, and navigation patterns
  • Referring website and search terms
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for:

  • Processing and fulfilling orders
  • Communicating order status, delivery updates, and confirmations
  • Verifying payments (especially for Easypaisa, JazzCash, bank transfers)
  • Providing customer support
  • Sending promotional communications (with your consent)
  • Improving our website, products, and services
  • Fraud prevention and security
  • Legal compliance and regulatory requirements

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Shipping partners: For delivery fulfillment (name, phone, address)
  • Payment processors: For payment verification (transaction references)
  • Service providers: Hosting, analytics, customer support tools
  • Legal authorities: When required by law or to protect our rights
  • Business transfers: In case of merger, acquisition, or asset sale

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your cart and preferences
  • Analyze website traffic and usage
  • Provide personalized experience
  • Maintain secure sessions

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and secure transmission protocols. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. Order and transaction records are retained for a minimum of 7 years as per Pakistani tax regulations.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict processing
  • Data portability
  • Withdraw consent for marketing communications

To exercise these rights, contact us at support@vekig.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Material changes will be communicated via email or website notice.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact us: