Return & Refund Policy

1. Overview

Vekig wants you to be satisfied with your purchase. This policy outlines your rights and our obligations regarding returns and refunds for products purchased from our website.

As a Pakistan-based technology retailer selling electronics, solar equipment, EV products, CCTV/security products, and smart technology, we understand the importance of product quality and customer satisfaction.

2. Return Eligibility

Eligible Returns (within 7 days of delivery)

• Damaged or defective products upon arrival
• Incorrect product received (wrong model, variant, or specification)
• Product not matching the description on our website
• Missing components or accessories

Non-Eligible Returns

• Change of mind or buyer's remorse (for electronics and technology products)
• Products with broken seals, opened packaging, or signs of use
• Software, licenses, or digital products once activated
• Customized or made-to-order products
• Consumables (batteries, cables, accessories) once opened
• Solar panels, EV charging equipment, and CCTV systems once installed
• Products damaged due to misuse, neglect, or unauthorized repair

3. Return Conditions

• Returns must be initiated within 7 calendar days of delivery
• Product must be in original condition with all packaging, manuals, and accessories
• All seals must be intact (where applicable)
• Original invoice/order confirmation must be provided
• Product must not show signs of physical damage, water damage, or tampering
• Serial numbers must match our records

4. Return Process

1. Initiate: Contact us via WhatsApp (+92 3XX XXXXXXX) or email (support@vekig.com) with your order number and reason for return
2. Documentation: Provide photos/videos of the product condition, packaging, and any defects
3. Approval: Our team reviews and approves/rejects the return within 2 business days
4. Shipping: If approved, we provide return shipping instructions. For defective/incorrect products, we cover return shipping. For other eligible returns, customer covers return shipping.
5. Inspection: Upon receipt, we inspect the product (typically within 3-5 business days)
6. Refund: If inspection passes, refund is processed within 5-10 business days

5. Refund Methods

• COD Orders: Refund via bank transfer to customer's provided account
• Easypaisa/JazzCash/Bank Transfer: Refund to original payment method where possible, otherwise bank transfer
• Installment Orders: Refund processed according to installment provider terms; down payment refunded, future installments cancelled

Refund amounts exclude original shipping charges unless the return is due to our error.

6. Damaged or Defective Products

For products received damaged or defective:

• Report within 48 hours of delivery with photographic evidence
• We cover all return shipping costs
• Full refund including original shipping charges
• Replacement option available if product is in stock
• Expedited processing (typically 2-3 business days after receipt)

7. Warranty Claims

Manufacturer warranties are separate from this return policy. For warranty claims:

• Contact us with order number and product details
• We facilitate the claim with the manufacturer/authorized service center
• Warranty terms vary by brand and product category
• Physical damage, water damage, and unauthorized modifications void warranties

See our Terms & Conditions for warranty limitations.

8. Order Cancellation

• Orders can be cancelled before confirmation call from our team
• Once confirmed and processing started, cancellation may not be possible
• For confirmed orders, standard return policy applies
• Custom/special orders cannot be cancelled once placed

9. Dispute Resolution

If you disagree with a return decision, you may escalate to our management team. We aim to resolve disputes fairly and promptly. Final decisions rest with Vekig management.

10. Contact Information

For returns, refunds, or questions about this policy:

• Email: support@vekig.com
• Phone/WhatsApp: +92 3XX XXXXXXX
• Website: https://vekig.com